Returns & Exchanges
At The Complete Basketcase, we strive for complete satisfaction with every gift; however, if your item is damaged or incorrect, we offer a straightforward returns process within 14 days of delivery. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Document Condition
Provide clear photographs of the product and packaging if the item arrived damaged or does not match your order description.
Package Your Return
Securely pack the items in their original box, ensuring all contents are protected to prevent further damage during transit.
Ship and Track
Affix the provided return label and drop the package at an authorized shipping location, keeping your tracking receipt for verification.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing